The Publisher of the Internet site www.drstimac.com is ŠTIMAC CENTAR DENTALNE MEDICINE d.o.o. with its registered office in Zagreb, Ozaljska 64, registered at the Court Registry of the Commercial Court in Zagreb under the entry subject registry number (MBS): 1817655, personal identification number (OIB): 70599154541 (hereinafter: “Publisher”, “we”, “us”, “ours”), also the Data Controller.
www.drstimac.com is a Webpage whereby the Publisher provides information about products and services that the Publisher offers.
User of the www.drstimac.com Webpage or in general, the services of the company Štimac centar dentalne medicine d.o.o. is a legal or natural person which in any way, both directly and indirectly, uses or has used, accesses or has accessed the Webpage www.drstimac.com or used the services (hereinafter: “User”).
Webpage means all Webpages and their sections under the www.drstimac.com domain.
In the company Štimac centar dentalne medicine d.o.o. we know how much the privacy and personal data protection is important to our users and therefore we want to be clear on our collecting, use and storage of personal data.
By using these Webpages, the Users express their consent with the terms and conditions presented here and agree to the use of the www.drstimac.com Webpage and other services provided via the internet in accordance with them.
The right of use of these Webpages and services is a personal right of the User that cannot be transferred in any way to other natural or legal persons.
The User is personally responsible for the protection of passwords, where they exist as such.
The User is acquainted with the fact that sometimes there are technical issues during normal operation of the Internet network which can cause an interruption of services or other events that are beyond Publisher’s control and for which reason he isn’t responsible for any loss of data that can occur during the transmission of information on the Internet or any other event that can occur during the provision of Publisher’s services.
The Publisher retains the right to amend or abolish any segment of his business including, and without limitations, availability period, content as well as equipment necessary to access or use the Web sites. Likewise, the Publisher can stop sending information or a part of the information, can change or cancel any mode of data transmission, and can change data transmission speeds, as well as any other of their characteristics.
How do we collect data?
We collect the User’s personal data when the User sends it or allows us to use it. For example, via the form on the web site www.drstimac.com, by e-mail, by phone, by post or in writing or through social networks through which the User can contact us. In exceptional cases and when permitted by the law, we can obtain User data from other sources.
Which data do we collect?
In order for us to respond to specific User inquiries, to personalise the content for the User, adjust advertising messages in accordance with the interests or behaviour of the User and to improve user experience in general, we collect the following data:
How do we use data?
Personal data obtained from the User can be used for the following purposes:
We use applications/platforms which are our data processing contractual processors and with which we have a Contract on use and protection of personal data with the purpose of processing Users’ personal data.
Facebook – The application with which we present ourselves and advertise to our existing and potential users. In case we want the reach of our existing users it’s possible to input the database of existing users’ personal data (those that have given their consent) into the application which then shows adverts only to those users, as well as re-advertising to certain groups of people whose activities on the web site have been collected by Facebook pixel embedded in the code of www.drstimac.com website.
G Suite – Platform that serves for a whole set of Google business applications. We use business applications to safeguard business documents which can also contain Users’ personal data, e-mail communication with partners and potential and existing users of our services.
Vocus – Application through which we track who among the Users has read the e-mail response that we’ve sent and how many times did they open it.
Mandrill – Platform in which we put the personal data database in order to send a larger amount of e-mails – for the purpose of congratulations, educations, special offers notices, deals and similar.
Mailchimp – Platform in which we put the personal data database in order to send a larger amount of e-mails – for the purpose of congratulations, educations, special offers notices, deals and similar.
Zappier – Application that connects a series of programmes and other applications like Mandrill, Mailchimp and Gsuite to transfer and store certain data.
Bitrix – Platform that we use to communicate internally within Štimac centre, where we can transfer Users’ personal data occasionally.
Hotjar – Platform through which we track what the users do on our web site, how they move, what interests them and according to that we test new content on our web site.
How do we store data?
We store Users’ data on our own servers located in Croatia and on the servers of cloud service suppliers that are located in the EU and the USA.
Pursuant to The Dentistry Act, medical data is safeguarded for 10 years after treatment, while pursuant to The Accounting Act the accounting data is safeguarded for 11 years.
For more information about where and for how long Users’ data are stored please contact us at email@example.com.
How do we protect Users’ personal data?
We take Users’ personal data and its protection seriously and permanently apply corresponding organisational, physical and technical measures in order to protect all personal data that we collect.
We have undertaken a series of measures for the purpose of personal data protection:
Personal data for which the basis or consent to process doesn’t exist anymore can be kept for the purposes of statistics or the keeping of communication history, but we will not process the data in question in any way and we will safeguard them from any unauthorised access or use.
It must be noted that, regardless of the measures of personal data protection we’ve undertaken, no web site, electronic transfer, computer network or wireless network are completely safe.
What are Users’ rights with regards to personal data?
The User can exercise his rights regarding the personal data in processing at any given moment without stating a reason, except regarding the data we collect pursuant to The Healthcare Act. Those rights imply:
The user can exercise his rights by sending a message at firstname.lastname@example.org or through the form.
In case you have any questions regarding personal data protection or processing, please contact us at email@example.com or at the address Štimac centar dentalne medicine d.o.o. Ozaljska 64, 10 000 Zagreb.
In case you believe that with regards to your data we do not act in accordance with The Personal Data Protection Act and the GDPR Regulation and if this cannot be resolved in cooperation with us, you can file a complaint to the competent authority – The Personal Data Protection Agency.
Last amendment: 25th May 2018